contact us

Do you have a question that you couldn’t find the answer to in our FAQs? If so, we’re sorry for the inconvenience and we’re here to help.

If you need immediate assistance and want to chat online with a buySAFE representative in real time, simply click the Live Help button to the right. Our hours of operation are Monday through Friday, 9:30 AM to 6:30 PM ET.

To contact us by e-mail, click here and complete the short form. We will respond to your message within one business day.

suspect a fraud?

You should always verify the buySAFE Seal to determine whether that transaction is truly bonded by buySAFE and our surety partners. To verify a buySAFE Seal, click here

Learn more about safe online shopping in the buySAFE Security Center.

report a fraud

1. Inform buySAFE. Complete this form or send an e-mail with details of the fraud to fraud@buysafe.com.
2. File a Complaint with The IC3. The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C). The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. Click here to file a complaint with IC3.
3. Notify the Marketplace and Payment Service. If the fraud was committed on a specific marketplace (e.g., eBay.com) and if you paid for the item(s) with a third-party payment service (e.g., Western Union), you should notify these service providers as stated on their Website as soon as possible.